Hybrid Customer Support Specialist (FinTech)

Starling; Hampton; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Living Wage employer

Hybrid working patterns

Training & development opportunities

25 days holiday + holiday allowance

Job summary

Starling Bank is hiring a Customer Service Team Member in Southampton. The role centers on delivering excellent customer service across multiple channels, including phone, email, live chat and social media.

You will own customer issues, maintain high standards, and help drive improvements while adapting to a hybrid work pattern. The company highlights its values, training, and a focus on customer-centric service as part of a flexible, digital banking environment.

Qualifications

• Excellent written and verbal communication.
• Experience in customer service or contact centre.
• Ability to handle multiple channels (phone, email, chat, social).
• Comfort with hybrid/shift patterns and rapid learning.

Responsibilities

• Provide exceptional customer service across phone, email, live chat and social media.
• Own and resolve customer issues with ownership and accountability.
• Maintain high service standards and continually improve the customer experience.
• Respond to customer complaints and escalate when necessary.
• Support continuous improvement in the contact centre.

Job description

Starling Bank is hiring a Customer Service Team Member in Southampton. The role centers on delivering excellent customer service across multiple channels, including phone, email, live chat and social media.

You will own customer issues, maintain high standards, and help drive improvements while adapting to a hybrid work pattern. The company highlights its values, training, and a focus on customer-centric service as part of a flexible, digital banking environment.