Customer Service Specialist - Hybrid/Overnight Shifts

Starling; Hampton; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private Medical Insurance

25 days holiday

Life Insurance at 4x salary

16 hours paid volunteering time

Job summary

Starling Bank is hiring a Customer Service Team Member in Southampton. You will respond to customers across phone, email, live chat and social media, owning issues from start to finish and ensuring high service standards.

The role includes overnight shifts and hybrid working, with initial 5-week in-office training. Starting salary is £28,000, and we value customer-obsessed individuals who can thrive in a fast-paced fintech environment.

Qualifications

• Experience in customer service or contact centre environments preferred.
• Excellent written and verbal communication skills.
• Comfortable interacting with customers across multiple channels.
• Able to work in fast-changing environment and handle emotive topics.
• Willingness to engage in training and use company systems.

Responsibilities

• Provide exceptional customer service via phone, email, live chat and social media.
• Own and resolve customer issues to provide beneficial solutions.
• Maintain high service standards and continuously improve processes.
• Respond to complaints and escalate when needed.
• Support a continuous improvement ethos within the contact centre.
• Collaborate effectively within a dynamic team.

Skills

Customer service

Communication skills

Resilience

Teamwork

IT literacy

Tools

MacBook familiarity

Job description

Starling Bank is hiring a Customer Service Team Member in Southampton. You will respond to customers across phone, email, live chat and social media, owning issues from start to finish and ensuring high service standards.

The role includes overnight shifts and hybrid working, with initial 5-week in-office training. Starting salary is £28,000, and we value customer-obsessed individuals who can thrive in a fast-paced fintech environment.