Hybrid Customer Service Specialist

Starling; Southampton; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension (7% employer contrib)

Private Medical Insurance

25 days holiday

Birthday holiday

Life Insurance

Volunteer hours

Cycle to Work

Salary Sacrificed Pension

Job summary

Starling Bank is hiring a Customer Service Team Member in Southampton. You will respond to customer needs by phone, email, live chat and social media, taking ownership to deliver solutions and maintain high service standards.

The role offers hybrid working, 37.5 hours weekly, with five weeks of in-office training and monthly start dates from November to January. A supportive, inclusive culture awaits.

Qualifications

• Excellent written and verbal communication skills.
• Comfortable talking to customers across channels.
• Able to work in a fast-changing environment.
• Resilient when dealing with difficult conversations.

Responsibilities

• Providing exceptional customer service via phone, email, live chat and social media.
• Showing ownership and accountability for offering solutions that help and benefit our customers.
• Maintaining high standards and continually striving to improve the service for our customers.
• Responding to customer complaints and escalating issues as necessary.
• Supporting a continuous improvement ethos within the contact centre.
• Actively seeking to improve processes and workflows.

Skills

Written communication

Verbal communication

Multichannel support

Resilience

Job description

Starling Bank is hiring a Customer Service Team Member in Southampton. You will respond to customer needs by phone, email, live chat and social media, taking ownership to deliver solutions and maintain high service standards.

The role offers hybrid working, 37.5 hours weekly, with five weeks of in-office training and monthly start dates from November to January. A supportive, inclusive culture awaits.