Hybrid Overnight Customer Support Specialist

Starling; Southampton; Hybrid; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Private Medical Insurance with Vitalty

25 days holiday

Life Insurance

Volunteer time

Cycle to Work

Zusammenfassung

Starling is seeking a Customer Service Team Member in Southampton to join a fast-paced, customer-centric environment. You will handle inquiries across multiple channels, providing timely, high-quality support and solutions.

Training starts in the office for five weeks, followed by a hybrid schedule with some shifts completed from home. The role emphasizes ownership, resilience, and a passion for excellent service as part of Starling's customer-first approach.

Qualifikationen

• Excellent written and verbal communication skills.
• Comfortable talking to customers in any channel.
• Able to adapt in a fast-changing environment.

Aufgaben

• Provide exceptional customer service via phone, email, live chat and social media.
• Show ownership and accountability for solutions that help customers.
• Maintain high standards and continuously improve the service.
• Respond to customer complaints and escalate issues as necessary.
• Support a continuous improvement ethos within the contact centre.
• Seek to improve processes and workflows.
• Work well within a dynamic team environment.

Kenntnisse

Customer service

Communication

Verbal communication

Written communication

Resilience

Tools

MacBook

Jobbeschreibung

Starling is seeking a Customer Service Team Member in Southampton to join a fast-paced, customer-centric environment. You will handle inquiries across multiple channels, providing timely, high-quality support and solutions.

Training starts in the office for five weeks, followed by a hybrid schedule with some shifts completed from home. The role emphasizes ownership, resilience, and a passion for excellent service as part of Starling's customer-first approach.