Hybrid Banking Customer Service Pro

Starling; Southampton; Hybrid; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Company pension 7%

Private Medical Insurance

25 days holiday

Birthday holiday

Life Insurance

Volunteer time

Cycle to Work

Perkbox discounts

Job summary

Starling Bank is hiring a Customer Service Team Member to join our Southampton centre. You will respond to customer needs efficiently via multiple channels, owning solutions and maintaining high service standards.

Training lasts five weeks in-office, then a hybrid pattern with some in-office shifts and remote work. We offer a comprehensive benefits package and a Living Wage employer commitment.

Qualifications

• Working in a contact centre environment is not essential - showing us you understand what great customer service looks like.
• You’ll be comfortable talking to customers however they choose to reach out.
• You have excellent written and verbal communication skills.
• No two days here are the same - you should be comfortable working in a fast changing environment.
• Money is an emotive subject and some interactions can be difficult, you’ll need to be resilient and able to help your customers when they need you the most.
• We will offer lots of training and guidance but Starling is a FinTech and you will need basic IT skills to navigate our laptops (MacBook) and systems.

Responsibilities

• Providing exceptional customer service via phone, email, live chat and social media.
• Showing ownership and accountability for offering solutions that help and benefit our customers.
• Maintaining high standards and continually striving to improve the service for our customers.
• Responding to customer complaints and escalating issues as necessary.
• Supporting a continuous improvement ethos within the contact centre.
• Actively seeking to improve processes and workflows.
• Working well within a dynamic team environment.

Job description

Starling Bank is hiring a Customer Service Team Member to join our Southampton centre. You will respond to customer needs efficiently via multiple channels, owning solutions and maintaining high service standards.

Training lasts five weeks in-office, then a hybrid pattern with some in-office shifts and remote work. We offer a comprehensive benefits package and a Living Wage employer commitment.