Hybrid Customer Service & Order Specialist

Univar; Widnes; Hybride; GBP 19 000 - 23 000; Plein temps

Résumé du poste

Univar Solutions in Widnes is seeking a Customer Service Representative/Order Processor to be the first point of contact for customers and to manage the end-to-end order process.

You will operate in a hybrid role, coordinating with Account Managers, using CRM systems and SAP where applicable, and providing timely support across multiple channels. The role emphasizes problem solving, strong communication, teamwork and a commitment to a seamless customer experience.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Ability to investigate issues, identify root causes and resolve them promptly.
• Proficient with PC, Microsoft Office and CRM software (SAP preferred).

Responsabilités

• Partner with Account Manager to nurture customer relationships and growth.
• Deliver outstanding service through proactive communication and understanding customer needs.
• Engage customers via telephone, email and CRM platforms to provide timely support.
• Manage end-to-end order processing, returns, and product recommendations.
• Own customer inquiries, prioritise and escalate issues to ensure high standards.
• Be the primary contact for customers, ensuring a seamless experience at every touchpoint.

Connaissances

Customer service

Communication

Microsoft Office

CRM software

SAP

Outils

SAP

CRM systems

Description du poste

Univar Solutions in Widnes is seeking a Customer Service Representative/Order Processor to be the first point of contact for customers and to manage the end-to-end order process.

You will operate in a hybrid role, coordinating with Account Managers, using CRM systems and SAP where applicable, and providing timely support across multiple channels. The role emphasizes problem solving, strong communication, teamwork and a commitment to a seamless customer experience.