Order Management Representative

SRG; United Kingdom; Remote; GBP 26,000 - 36,000; Full time

Job summary

SRG is seeking a proactive Customer Order Management & Logistics Support Specialist to manage end-to-end customer orders remotely (UK based). You will ensure accurate fulfilment, deliver excellent service, and coordinate with sales, logistics, and supply chain teams to resolve issues.

The role requires 1–2 years in Order Management or related fields, strong Excel/Outlook/Word skills, and excellent communication. You will support on-time delivery targets and contribute to process improvements.

Qualifications

• 1–2 years experience in Order Management, Customer Service, Supply Chain, Logistics or OTC environments.
• Strong Microsoft Office skills, particularly Excel, Outlook and Word.
• Excellent written and verbal communication skills.

Responsibilities

• Manage customer orders from receipt through to successful delivery.
• Process orders using SAP and internal systems, checking stock availability and delivery schedules.
• Act as the main point of contact for assigned customers and internal stakeholders.
• Coordinate with sales, logistics, supply chain and customer teams to resolve issues and ensure service excellence.
• Investigate and process logistics claims, returns, credit notes and debit notes.
• Support on-time and in-full delivery targets and sustainability initiatives.
• Maintain customer records and operational documentation.
• Identify process improvements and cost-saving opportunities.
• Assist with training and support of team members when required.

Skills

Order management

Customer service

Supply chain

Logistics

Stakeholder management

Tools

SAP

Excel

Outlook

Word

Job description

Customer Order Management & Logistics Support Specialist

Location: Remote (UK Based)

We are seeking a proactive and customer-focused professional to manage the end-to-end customer order process, ensuring accurate order fulfilment, excellent customer service, and effective stakeholder management across supply chain and logistics operations.

Key Responsibilities

• Manage customer orders from receipt through to successful delivery.


• Process orders using SAP and internal systems, checking stock availability and delivery schedules.


• Act as the main point of contact for assigned customers and internal stakeholders.


• Coordinate with sales, logistics, supply chain and customer teams to resolve issues and ensure service excellence.


• Investigate and process logistics claims, returns, credit notes and debit notes.


• Support on-time and in-full delivery targets and sustainability initiatives.


• Maintain customer records and operational documentation.


• Identify process improvements and cost-saving opportunities.


• Assist with training and support of team members when required.

Requirements

• 1-2 years experience in Order Management, Customer Service, Supply Chain, Logistics or OTC environments.


• Strong Microsoft Office skills, particularly Excel, Outlook and Word.


• Excellent written and verbal communication skills.i
  
• Strong organisational and time management abilities.


• Ability to manage multiple priorities and work independently.