Hybrid Customer Service & Order Admin

2i Recruit Ltd; Godalming; Hybrid; GBP 22,000 - 26,000; Part time

Benefits offered by this job

Hybrid working 2-3 days in office/2-3@

On-site parking

Varied role exposure

Job summary

2i Recruit Ltd. seeks a proactive temporary Customer Service Administrator for a hybrid role. You will handle customer enquiries, manage orders, process returns, and support internal teams to ensure a high-quality customer experience.

The position covers liaison with warehouse/logistics, courier communications and administration tasks across the business. Strong communication, organisation and problem-solving skills are essential.

Qualifications

• Experience in customer service, sales support, order processing or administration.
• Experience with CRM/ERP or warehouse management systems.
• E-commerce customer service experience is advantageous.
• Experience dealing with consumers and providing high level customer care.
• Liaising with courier and logistics providers.
• Excellent written and verbal communication.
• Strong organisational skills with multiple priorities.
• Good attention to detail and problem-solving.
• Proficient in Microsoft Office and business systems.
• Flexible, team-oriented and willing to support different areas.

Responsibilities

• Respond to customer enquiries and resolve issues using the support platform.
• Liaise with warehouse and logistics teams to investigate delivery queries.
• Manage courier communications and track deliveries for successful fulfilment.
• Identify lost/delayed parcels and coordinate replacements.
• Process returns and refund requests per procedures.
• Issue return authorisations and maintain refund records.
• Coordinate with internal teams for returned goods processing.
• Arrange customer refunds and ensure transactions are accurate.
• Maintain accurate customer records in internal systems.
• Support the wider team with admin and operational tasks.

Skills

Customer service

Order processing

Administration

Communication skills

Organisational skills

Problem-solving

Attention to detail

Team player

Tools

CRM

ERP

Warehouse management systems

Microsoft Office

Job description

2i Recruit Ltd. seeks a proactive temporary Customer Service Administrator for a hybrid role. You will handle customer enquiries, manage orders, process returns, and support internal teams to ensure a high-quality customer experience.

The position covers liaison with warehouse/logistics, courier communications and administration tasks across the business. Strong communication, organisation and problem-solving skills are essential.