Customer Success & Sales Support Specialist

Ultrapolymers Group; Warrington; On-site; GBP 21,000 - 28,000; Full time

Job summary

Ultrapolymers Group is seeking a Customer Service Administrator in Warrington to serve as the primary contact for customers and ensure efficient order management. You will support both customers and the sales team by handling enquiries, processing orders, and maintaining accurate records using CRM and other systems.

The role emphasises delivering high-quality customer service, building relationships, and contributing to business growth through proactive calls and effective order management.

Qualifications

• Previous experience in a customer service, sales support, or administrative role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise workload effectively.
• Customer-focused approach with strong problem-solving skills.
• Competent in Microsoft Office applications and CRM systems.

Responsibilities

• Provide a high level of customer service by ensuring orders are processed accurately and efficiently.
• Respond promptly and professionally to customer enquiries via telephone, email, and other communication channels.
• Resolve customer queries and complaints where possible, escalating issues appropriately when required.
• Maintain regular contact with allocated customers to build and strengthen relationships.
• Deliver ongoing support to ensure customer satisfaction and retention.
• Work closely with Account Managers to understand customer requirements and identify suitable product and service solutions.
• Support the preparation and follow-up of quotations and sales opportunities.
• Assist in converting enquiries into orders by providing customers with accurate product, pricing, and delivery information.
• Conduct proactive customer calls to support relationship management and identify opportunities for business growth.
• Identify potential new customers through referrals, recommendations, and market opportunities.
• Process customer orders accurately and manage them through to delivery.
• Maintain accurate customer records and ensure data quality within CRM and other business systems.
• Use commercial systems and digital tools to support customer service, sales activities, and business development initiatives.
• Assist with routine administrative tasks to support the efficient operation of the department.
• Manage and coordinate customer claims and complaints in line with Company procedures.
• Arrange local transport and liaise with logistics providers where required.
• Support the resolution of credit and invoicing queries in conjunction with relevant departments.
• Assist with compliance-related activities, including issuing documentation and completing customer quality questionnaires.
• Process jobbing orders and support customer and product activations within Company systems.
• Maintain accurate documentation and records in accordance with Company requirements.

Skills

Customer service

Sales support

Administration

Tools

Microsoft Office

CRM systems

Job description

Ultrapolymers Group is seeking a Customer Service Administrator in Warrington to serve as the primary contact for customers and ensure efficient order management. You will support both customers and the sales team by handling enquiries, processing orders, and maintaining accurate records using CRM and other systems.

The role emphasises delivering high-quality customer service, building relationships, and contributing to business growth through proactive calls and effective order management.