Hybrid Customer Service Lead, Supply Chain & Improvement

itsu; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading food business in Greater London is looking for a Customer Service Lead to enhance their supply chain team's effectiveness. This role involves mentoring supply chain executives, collaborating with various teams to ensure customer satisfaction, and driving efficiency initiatives. Ideal candidates should possess outstanding organizational skills, a knack for relationship building, and at least three years in customer-facing roles. The position offers a competitive salary, healthy work-life balance, and additional perks, including private health insurance and lunch discounts.

Benefits

Competitive salary

Bonus scheme

25 days holiday

Private Health Insurance

Company Pension Scheme

Free food

50% discount

Qualifications

• 3+ years in Customer Service or Demand Planning roles with line management experience.
• Energy and self-motivation to adapt to a rapidly growing business.
• Ability to identify issues proactively.

Responsibilities

• Lead and mentor a proactive customer service team.
• Collaborate with Supply & Demand teams for service excellence.
• Own service levels and track performance.

Skills

Outstanding organisation skills

Microsoft Excel knowledge

Proactive relationship building

Ability to work under pressure

Job description

A leading food business in Greater London is looking for a Customer Service Lead to enhance their supply chain team's effectiveness. This role involves mentoring supply chain executives, collaborating with various teams to ensure customer satisfaction, and driving efficiency initiatives. Ideal candidates should possess outstanding organizational skills, a knack for relationship building, and at least three years in customer-facing roles. The position offers a competitive salary, healthy work-life balance, and additional perks, including private health insurance and lunch discounts.