Hybrid Assessment Centre Coordinator

Maximus; Wrexham; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Holiday trade scheme

9% combined pension

Flexible benefits package

Job summary

Maximus UK is recruiting a Customer Service Representative in Wrexham to co-ordinate and oversee the day-to-day operation of the Assessment Centre, managing sessions to optimise productivity and customer service.

You will welcome customers, arrange travel, and work with clinical colleagues to ensure smooth assessments across channels, with a hybrid work pattern after probation. The role involves ensuring timely completion of assessments and liaising with external stakeholders.

Qualifications

• GCSE Maths & English at grade C or above or equivalent.
• IT literate with good Microsoft Office skills.
• Experience dealing with internal and external stakeholders (preferred).
• Good written English, grammar and punctuation for records and referrals.

Responsibilities

• Fully manage each day's appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Coordinate with other sites and teams to ensure smooth session flow.
• Welcome customers on arrival and arrange travel where needed.
• Provide a professional service aligned with Maximus values.
• Update records accurately using the in-house system.
• General administrative duties and cross-site coverage.

Skills

Administrative experience

Customer service experience

Attention to detail

Communication skills

Education

GCSE Maths & English

Tools

Microsoft Office

CRM systems

Job description

Maximus UK is recruiting a Customer Service Representative in Wrexham to co-ordinate and oversee the day-to-day operation of the Assessment Centre, managing sessions to optimise productivity and customer service.

You will welcome customers, arrange travel, and work with clinical colleagues to ensure smooth assessments across channels, with a hybrid work pattern after probation. The role involves ensuring timely completion of assessments and liaising with external stakeholders.