Assessment Centre Coordinator — Hybrid Customer Service

Maximus; Liverpool; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Holiday trade scheme

9% combined pension

Flexible benefits package

Job summary

Maximus is a global organisation delivering health and employment services. The Customer Service Representative role coordinates day-to-day operations at the Assessment Centre, greeting customers, managing sessions and coordinating with clinical colleagues to ensure appointments run smoothly across channels.

The role offers hybrid working after probation, a salary of £26,227.50, and benefits including 25 days’ leave, a pension, and a flexible benefits package.

Qualifications

• GCSE level or equivalent including Maths and English at grade C or above.
• IT literate with good Microsoft Office skills.
• Experience in dealing with internal and external stakeholders.

Responsibilities

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments as needed.
• Coordinate with teams to ensure smooth assessment flow.
• Greet customers on arrival and assist with travel arrangements.
• Provide professional service aligned with Maximus vision and values.
• Update records accurately in the in-house system.

Skills

Customer service

Administration

Communication

Attention to detail

Education

GCSEs (Maths & English)

Tools

Microsoft Office

Job description

Maximus is a global organisation delivering health and employment services. The Customer Service Representative role coordinates day-to-day operations at the Assessment Centre, greeting customers, managing sessions and coordinating with clinical colleagues to ensure appointments run smoothly across channels.

The role offers hybrid working after probation, a salary of £26,227.50, and benefits including 25 days’ leave, a pension, and a flexible benefits package.