Assessment Centre Coordinator & Customer Care

Maximus; Glasgow; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

Maximus seeks a Customer Service Representative to co-ordinate daily assessment sessions, greet customers, and ensure smooth running of appointments across in-person, telephone, and video channels. The role requires GCSEs (Maths & English at C), strong IT skills, and a proactive, detail-oriented approach within a hybrid UK setting.

You will work with clinical colleagues to maintain high service standards, manage documentation securely, and support colleagues across sites as needed.

Qualifications

• Must have GCSE level or equivalent including Maths & English at grade C or above.
• IT literate with good Microsoft Office skills.
• Experience dealing with internal and external stakeholders preferred but not essential.
• Strong written English, grammar and punctuation for referrals and record keeping.

Responsibilities

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Coordinate with other Assessment Centre teams to ensure workflow progression.
• Greet customers on arrival and assist via face-to-face, telephone or video link.
• Arrange travel for customers needing assistance to attend appointments.
• Provide outstanding service in line with Maximus values.
• Prepare and maintain rooms and equipment for assessments.
• Update records accurately in the in-house system.
• Provide cover at other sites as needed.
• Test security devices and panic alarms regularly.
• Maintain stationery and distribute confidential documentation securely.

Skills

Excellent communication

Fluent English

Attention to detail

Multi-tasking

Customer service experience

Calm under pressure

Problem solving

Self-motivated

Education

GCSE level or equivalent (Maths & English at grade C or above)

Tools

Microsoft Office

Job description

Maximus seeks a Customer Service Representative to co-ordinate daily assessment sessions, greet customers, and ensure smooth running of appointments across in-person, telephone, and video channels. The role requires GCSEs (Maths & English at C), strong IT skills, and a proactive, detail-oriented approach within a hybrid UK setting.

You will work with clinical colleagues to maintain high service standards, manage documentation securely, and support colleagues across sites as needed.