Hybrid Customer Service Advisor — Digital Channels & Growth

The Methodist Church in Britain; Belfast City District; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days' annual leave

Birthday leave

Generous occupational pension

Health plan

Flexible or hybrid working for many rô

Support to learn and progress

Job summary

Clanmil Housing Group is seeking a Customer Service Advisor to handle contacts from current and potential customers across multiple channels, delivering a high level of service and promoting digital options where possible.

This full-time role (37 hours per week) is based in Belfast. You will have at least one year of experience handling high volumes of enquiries in a front-line service role, with opportunities to learn and progress.

Qualifications

• Experience in handling high volumes of customer enquiries in a front-line role.

Responsibilities

• Provide an outstanding service to current and potential customers across multiple channels.
• Promote digital channels where possible.
• Communicate with customers and resolve enquiries effectively.

Skills

Customer service

Organised

Resilient

Relationship building

Job description

Clanmil Housing Group is seeking a Customer Service Advisor to handle contacts from current and potential customers across multiple channels, delivering a high level of service and promoting digital options where possible.

This full-time role (37 hours per week) is based in Belfast. You will have at least one year of experience handling high volumes of enquiries in a front-line service role, with opportunities to learn and progress.