Hybrid Multichannel Customer Experience Advisor

The Methodist Church in Britain; Walsall; Hybrid; GBP 22,000 - 25,000; Full time

Benefits offered by this job

27 days annual leave pro rata + Xmas

LGPS or another pension scheme

Health cash plan

Car leasing scheme

Shopping and leisure discounts

Structured learning and development

Hybrid working

Colleague Voice membership

Job summary

whg, a Midlands housing association, is offering a six-month fixed-term post in the Customer Services Team. The role covers customer enquiries by phone, email, social media and other digital channels, plus a face-to-face reception desk at the main office where customers are helped to use self-service.

It is full-time at 37 hours a week with hybrid working. Assessment takes place on 13 November 2026, and the vacancy may close early if applications come in quickly.

Qualifications

• Excellent verbal and written communication skills, explaining things clearly.
• Strong problem-solving and analytical skills.
• Calm, confident handling of pressure, conflict and sensitive issues, with an empathetic approach while managing customer expectations.

Responsibilities

• Handle customer enquiries across telephone, email, social media and other digital platforms.
• Provide face-to-face service at the main office reception, helping customers use self-service platforms.
• Resolve enquiries in a timely, professional way at first point of contact.
• Work with other service areas to find solutions to complex customer enquiries.
• Challenge inefficient processes, recommend improvements and attend cross-functional workshops.

Skills

Clear verbal and written communication

Problem solving

Calm under pressure with empathy

Education

Good standard of education

Job description

whg, a Midlands housing association, is offering a six-month fixed-term post in the Customer Services Team. The role covers customer enquiries by phone, email, social media and other digital channels, plus a face-to-face reception desk at the main office where customers are helped to use self-service.

It is full-time at 37 hours a week with hybrid working. Assessment takes place on 13 November 2026, and the vacancy may close early if applications come in quickly.