Customer Experience Advisor - Hybrid | 33 Days Leave

NIFHA; Belfast City District; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

33 days annual leave

Birthday leave

Occupational pension

Health plan

Flexible or Hybrid working

Job summary

Clanmil in Belfast is looking for a Customer Service Advisor to join our Service Centre Team. You will handle a high volume of customer queries across multiple channels, delivering an outstanding service to current and prospective customers.

This permanent full-time role is 37 hours per week, based at our Head Office in Belfast City Centre. We value resilience, organisation and a friendly, approachable manner, with flexible or hybrid working where appropriate and a competitive benefits package.

Qualifications

• One year’s experience handling a high volume of customer queries in a front-line customer service role such as a call/service centre, retail, etc.

Responsibilities

• Provide outstanding service to customers across multiple channels.
• Promote digital channels where possible.
• Build trusted relationships with customers and resolve queries in a busy environment.

Job description

Clanmil in Belfast is looking for a Customer Service Advisor to join our Service Centre Team. You will handle a high volume of customer queries across multiple channels, delivering an outstanding service to current and prospective customers.

This permanent full-time role is 37 hours per week, based at our Head Office in Belfast City Centre. We value resilience, organisation and a friendly, approachable manner, with flexible or hybrid working where appropriate and a competitive benefits package.