Hybrid Customer Contact Advisor – Housing & Support

Scottish Federation of Housing Associations; Glasgow; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

34 days holidays

Holiday buy/sell

Training support

Sick pay

Long service awards

Family friendly policies

Cycle to work

Career breaks

Employee assistance programme

Job summary

Bield Housing & Care in Glasgow is seeking a friendly and professional Customer Contact Services representative to be the first point of contact for customers. You will handle calls and emails, directing enquiries to the right teams and ensuring a swift, accurate outcome.

This is a hybrid, full‑time role of 35 hours per week, offering a competitive salary (£27,607–£30,504 FTE) and generous holidays, with training, development opportunities and family friendly policies.

Qualifications

• Excellent verbal and written communication and interpersonal skills.
• Ability to communicate efficiently with customers and colleagues.
• Familiar with MS Office and digital platforms; organised and responsive.

Responsibilities

• Be the first point of contact, handling calls and emails.
• Direct enquiries to the right teams and ensure timely outcomes.
• Maintain accurate information records and support across the organisation.
• Provide friendly, professional customer service in a hybrid environment.

Skills

Communication skills

Telephone manner

MS Office proficiency

Customer service experience

Teamwork

Tools

MS Office Suite

Job description

Bield Housing & Care in Glasgow is seeking a friendly and professional Customer Contact Services representative to be the first point of contact for customers. You will handle calls and emails, directing enquiries to the right teams and ensuring a swift, accurate outcome.

This is a hybrid, full‑time role of 35 hours per week, offering a competitive salary (£27,607–£30,504 FTE) and generous holidays, with training, development opportunities and family friendly policies.