Customer Experience Advisor - Housing Services (Hybrid)

Housing Diversity Network; Stockport; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Full training and support

Hybrid working – 2 days from home

Generous annual leave

Local Government pension

Health cash plan and retail discounts

Job summary

Stockport Homes Group is seeking a Customer Services Officer to join its busy Customer Experience Hub in Stockport. This permanent, full-time role (37 hours, Mon-Fri) involves handling a high volume of calls and digital enquiries, providing housing service advice and resolving queries at first contact where possible.

You will be the first point of contact, supporting vulnerable customers with empathy, and contributing to a positive customer experience while working in a hybrid setup of two days

Qualifications

• Experience in a customer service or contact centre role is essential.
• Strong communication and problem-solving skills are required.
• Ability to manage high workloads and competing priorities.
• Confident using IT systems and software.
• Positive, resilient and customer-focused approach.

Responsibilities

• Serve as first point of contact by handling high volumes of calls and digital enquiries.
• Provide advice on housing services such as repairs, tenancy and neighbourhood issues.
• Resolve queries at first contact where possible and support vulnerable customers with empathy.

Skills

Customer service experience

Communication

Problem solving

Workload management

IT systems proficiency

Job description

Stockport Homes Group is seeking a Customer Services Officer to join its busy Customer Experience Hub in Stockport. This permanent, full-time role (37 hours, Mon-Fri) involves handling a high volume of calls and digital enquiries, providing housing service advice and resolving queries at first contact where possible.

You will be the first point of contact, supporting vulnerable customers with empathy, and contributing to a positive customer experience while working in a hybrid setup of two days