Hybrid Fashion Retail Support Advisor (Inbound)

Concentrix; Belfast City District; Hybrid; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Discounts on car and home insurance

Refer a friend incentive

Employee Assist Program

Wrkit platform access

Free healthcare cover for you and your

UNUM Dental cover

Employee Stock Purchase Plan (ESPP)

Job summary

Concentrix in Belfast is hiring a Customer Support Advisor for a full-time, permanent role. You will address customer inquiries via social media and email, handling issues from order problems to payments, cancellations, and product availability.

The position is hybrid with 2 days in the Belfast office and 3 days at home, on a 40-hour weekly rotation, with shifts between 8am and 12am. A minimum of six months of customer service experience is mandatory.

Qualifications

• Minimum of 6 months customer service experience (mandatory).
• Social media or content moderation experience (desired).

Responsibilities

• Address general inquiries from customers via social media and email.
• Handle issues such as missing orders, payment concerns, product availability, and order modifications or cancellations.
• Maintain a empathetic, patient and professional demeanor.

Skills

Customer service

Social media

Content moderation

Job description

Concentrix in Belfast is hiring a Customer Support Advisor for a full-time, permanent role. You will address customer inquiries via social media and email, handling issues from order problems to payments, cancellations, and product availability.

The position is hybrid with 2 days in the Belfast office and 3 days at home, on a 40-hour weekly rotation, with shifts between 8am and 12am. A minimum of six months of customer service experience is mandatory.