Customer Service Advisor

The Methodist Church in Britain; Belfast City District; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days' annual leave

Birthday leave

Generous occupational pension

Health plan

Flexible or hybrid working for many rô

Support to learn and progress

Job summary

Clanmil Housing Group is seeking a Customer Service Advisor to handle contacts from current and potential customers across multiple channels, delivering a high level of service and promoting digital options where possible.

This full-time role (37 hours per week) is based in Belfast. You will have at least one year of experience handling high volumes of enquiries in a front-line service role, with opportunities to learn and progress.

Qualifications

• Experience in handling high volumes of customer enquiries in a front-line role.

Responsibilities

• Provide an outstanding service to current and potential customers across multiple channels.
• Promote digital channels where possible.
• Communicate with customers and resolve enquiries effectively.

Skills

Customer service

Organised

Resilient

Relationship building

Job description

The Service Centre Team at Clanmil Housing Group is recruiting a Customer Service Advisor to answer contacts from current and potential customers. The work means giving a strong level of service across several communication channels, while encouraging customers to use digital options where possible. It is a full-time role of 37 hours a week, and applicants need at least a year's experience handling high volumes of enquiries in a front-line service role.

What the job involves

• Provide an outstanding service to current and potential customers contacting Clanmil
• Communicate with customers through different channels
• Promote digital channels where possible

What’s required

Experience

• At least one year handling high volumes of customer queries in a front-line role such as a call or service centre or retail

Skills & knowledge

• Passion for excellent customer service and helping people overcome challenges
• Organised, resilient and approachable
• Confidence building trusted relationships
• Adapting to changing priorities in a busy environment

Other

• Values that fit with Clanmil's

What’s offered

• 33 days' annual leave
• Birthday leave
• Generous occupational pension
• Health plan
• Flexible or hybrid working for many roles
• Support to learn and progress