Hybrid Customer Journey Lead (Agile BA)

Pontoon; Gloucester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading consulting firm seeks a Customer Journey Manager (Agile Business Analyst) for a 6-month hybrid role based in Gloucester. You will assist the Product Owner in orchestrating customer journeys by integrating technology across functions. Key responsibilities include mapping customer journeys and promoting continuous improvement. Ideal candidates have strong experience in agile methodologies and customer-centric approaches. Competitive day rate offered.

Qualifications

• Experience managing agile teams, delivering high-priority changes effectively.
• Strong ability to anticipate customer needs, ensuring work aligns with outcomes.
• Knowledge of data governance and compliance regarding customer data.
• Skilled in building and sustaining long-term relationships.
• Proficient in analysis methodologies aligned with the Group's objectives.
• Ability to manage budgets and resources effectively.
• Forward-thinking with a keen eye on industry trends.

Responsibilities

• Independently understand and map the end-to-end customer journey.
• Integrate insights from disparate data, processes, and systems.
• Lead the creation of Customer Journey and process maps.
• Evaluate journey effectiveness from both customer and business perspectives.
• Promote a continuous improvement mindset.

Skills

Agile Methodology & Tools

Customer Centricity

Customer Insights

Managing Key Relationships

Market Entry & Analysis

Product Delivery

Product Innovation & Development

Job description

A leading consulting firm seeks a Customer Journey Manager (Agile Business Analyst) for a 6-month hybrid role based in Gloucester. You will assist the Product Owner in orchestrating customer journeys by integrating technology across functions. Key responsibilities include mapping customer journeys and promoting continuous improvement. Ideal candidates have strong experience in agile methodologies and customer-centric approaches. Competitive day rate offered.