Hybrid Customer Experience Specialist

Starling; Southampton; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private Medical Insurance with Vitalty

25 days holiday

Birthday day off

Life Insurance

Volunteer hours

Cycle to Work

Job summary

Starling in Southampton is seeking a Customer Service Team Member to join our hybrid workforce. You will respond to customer needs across channels, own issues from start to finish, and uphold high service standards in a fast-paced fintech environment.

We value resilient, clear communicators who can adapt to changing processes and contribute to continuous improvement. Starting salary is £28,000 with a commitment to flexible hybrid working and ongoing development opportunities.

Qualifications

• Experience delivering customer service across multiple channels (phone, email, live chat, social media).
• Exceptional written and verbal communication skills.
• Able to thrive in a fast-changing environment and maintain high standards.
• Resilient when handling difficult customer interactions.
• Willingness to learn, adapt and work in hybrid patterns.

Responsibilities

• Respond to customer queries efficiently and timely across channels.
• Take ownership to resolve issues and provide solutions for customers.
• Maintain high service standards and continuously seek improvements.
• Address complaints and escalate when necessary.
• Collaborate with the team to optimize processes and workflows.

Skills

Customer service

Multichannel support

Written communication

Team collaboration

Resilience

MacBook usage

Tools

MacBook usage

Job description

Starling in Southampton is seeking a Customer Service Team Member to join our hybrid workforce. You will respond to customer needs across channels, own issues from start to finish, and uphold high service standards in a fast-paced fintech environment.

We value resilient, clear communicators who can adapt to changing processes and contribute to continuous improvement. Starting salary is £28,000 with a commitment to flexible hybrid working and ongoing development opportunities.