Hybrid Customer Service Advocate - FinTech Impact

Starling; Southampton; Hybrid; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Living Wage employer

Hybrid working pattern

Private Medical Insurance with Vitalty

25 days holiday

Job summary

Starling Bank is hiring a Customer Service Team Member in Southampton. You will be the main contact for customers, handling queries across phone, email, live chat, and social media, and strive to deliver exceptional service with a customer-first mindset.

The role offers hybrid working with training in-office and subsequent home-based shifts. The starting salary is £22,400, based on £28,000 FTE, with ongoing opportunities within a fast-growing fintech.

Qualifications

• Excellent written and verbal communication skills.
• Experience in delivering customer service across multiple channels.

Responsibilities

• Provide exceptional customer service via phone, email, live chat and social media.
• Take ownership and provide solutions that benefit customers.
• Maintain high standards and continually improve service levels.
• Respond to complaints and escalate where necessary.
• Support continuous improvement in the contact centre.
• Work well in a dynamic team environment.

Skills

Customer service

Communication

Tools

MacBook

Job description

Starling Bank is hiring a Customer Service Team Member in Southampton. You will be the main contact for customers, handling queries across phone, email, live chat, and social media, and strive to deliver exceptional service with a customer-first mindset.

The role offers hybrid working with training in-office and subsequent home-based shifts. The starting salary is £22,400, based on £28,000 FTE, with ongoing opportunities within a fast-growing fintech.