Hybrid Customer Care Specialist

Confidential; Basingstoke; Hybrid; GBP 32,174,000 - 43,043,000; Full time

Benefits offered by this job

Hybrid working

Friendly team environment

Job summary

Adecco Group UK & Ireland is seeking a proactive Customer Care Representative in Basingstoke on a 6‑month basis, with hybrid working and a 35‑hour week. You will manage customer accounts across the UK, handle inquiries by phone and email, and support quotations, orders and service agreements.

The role requires strong communication, problem solving and organisational skills, with experience in customer-facing roles and proficiency in Word/Excel; SAP experience is a plus.

Qualifications

• Previous experience in a customer-facing role.
• Excellent communication and problem-solving skills.
• Strong organisational skills with attention to detail.
• Team-focused and flexible approach.
• Confident using Word and Excel.
• SAP experience would be advantageous but not essential.

Responsibilities

• Manage customer accounts and maintain accurate customer data.
• Process quotations, orders and service agreements.
• Handle customer enquiries via phone and email.
• Resolve delivery, technical and finance-related queries.
• Work closely with internal teams including Distribution, Planning, Finance and Sales Operations.
• Investigate and resolve customer complaints efficiently.
• Track deliveries and liaise with courier partners.
• Support operational meetings and shared mailbox management.
• Help achieve key service level and delivery targets.

Skills

Customer service

Communication skills

Organisational skills

MS Word & Excel

SAP experience

Tools

SAP

Job description

Adecco Group UK & Ireland is seeking a proactive Customer Care Representative in Basingstoke on a 6‑month basis, with hybrid working and a 35‑hour week. You will manage customer accounts across the UK, handle inquiries by phone and email, and support quotations, orders and service agreements.

The role requires strong communication, problem solving and organisational skills, with experience in customer-facing roles and proficiency in Word/Excel; SAP experience is a plus.