Hybrid Aftercare Coordinator – Client & Candidate Support

Adecco Portugal; Keele; Hybrid; GBP 15,000 - 22,000; Full time

Job summary

Adecco Group UK & Ireland is seeking an Aftercare Coordinator to join our team on a temporary basis. The role is hybrid, with 2 days weekly travel to our Keele office and a 37.5-hour week.

You will manage the support line for associates and clients, assist with pre-employment checks, and handle payroll and enquiries by phone and email. Strong communication, organisational skills, and a customer-service mindset are essential.

Qualifications

• Previous experience in administrative, customer contact, coordination, or recruitment roles.
• Excellent verbal and written communication skills.
• Highly organised with ability to manage multiple tasks and meet deadlines.
• Strong customer-service mindset and team player.
• Proactive, adaptable and willing to learn.

Responsibilities

• Manage inbound associate and client support phone line.
• Support aftercare activities and maintain candidate relations throughout assignments.
• Assist with pre-employment checks and payroll/query management via phone and mailbox.
• Coordinate administrative tasks within the aftercare department.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Adecco Group UK & Ireland is seeking an Aftercare Coordinator to join our team on a temporary basis. The role is hybrid, with 2 days weekly travel to our Keele office and a 37.5-hour week.

You will manage the support line for associates and clients, assist with pre-employment checks, and handle payroll and enquiries by phone and email. Strong communication, organisational skills, and a customer-service mindset are essential.