Hybrid Customer Operations Specialist - Impactful Support

Response Personnel Ltd; England; Hybrid; GBP 31,000 - 32,000; Full time

Job summary

Response Personnel Ltd is seeking a Customer Operations Specialist for a 12-month temporary contract starting 19 October 2026. The role is hybrid in the UK, paying £14.77 per hour with hours Mon–Fri 09:00–17:00.

The position supports contact centre operations and focuses on delivering excellent customer service. You will handle customer enquiries, resolve escalations with empathy, assist vulnerable customers, and work with colleagues to aim for first contact resolution while staying compliant

Qualifications

• Experience in fast-paced customer service environments.
• Strong communication and problem-solving abilities.
• Ability to stay calm under pressure and adapt to changing priorities.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Manage escalated queries with professionalism and empathy.
• Support vulnerable customers with patience and care.
• Collaborate with colleagues to achieve first contact resolution.
• Ensure interactions comply with regulatory and internal standards.
• Contribute to smooth day-to-day contact centre operations.

Skills

Customer service

Communication

Resilience

Teamwork

Job description

Response Personnel Ltd is seeking a Customer Operations Specialist for a 12-month temporary contract starting 19 October 2026. The role is hybrid in the UK, paying £14.77 per hour with hours Mon–Fri 09:00–17:00.

The position supports contact centre operations and focuses on delivering excellent customer service. You will handle customer enquiries, resolve escalations with empathy, assist vulnerable customers, and work with colleagues to aim for first contact resolution while staying compliant