German-Speaking Customer Care Advisor (Hybrid, 6-Month)

BP PLC; Milton Keynes; Hybride; GBP 24 000 - 32 000; Plein temps

Résumé du poste

BP plc is seeking a Customer Care Advisor with German for a 6-month fixed-term contract in Milton Keynes. You will serve as the primary contact for customers, handling inquiries via phone, email, and chat, and delivering multilingual support to ensure a positive experience.

The role requires fluency in English and German, strong communication and analytical skills, and the ability to prioritize tasks in a hybrid office/remote setup.

Qualifications

• Fluent English and German (written and spoken) required.
• Experience in a customer-facing role with strong communication skills.
• Proven ability to prioritize workload and manage time effectively.
• Experience in de-escalation and conflict management techniques.
• Understanding of customer experience principles and value proposition.
• Familiarity with business process improvement methodologies.
• High emotional intelligence and adaptability to change.

Responsabilités

• Handle and resolve customer inquiries and complaints across channels (phone, email, chat).
• Demonstrate customer-centric thinking to address needs and ensure satisfaction.
• Use analytical thinking to diagnose issues and drive solutions.
• Prioritize workload to ensure timely responses to all queries.
• Contribute to process improvements and sustainability awareness in interactions.
• De-escalate conflicts and seek mutually agreeable resolutions.

Connaissances

Fluent English & German

Customer-facing experience

Analytical thinking

Workload prioritization

Conflict management

Customer experience understanding

Process improvement mindset

Emotional intelligence

Agility practices

Description du poste

BP plc is seeking a Customer Care Advisor with German for a 6-month fixed-term contract in Milton Keynes. You will serve as the primary contact for customers, handling inquiries via phone, email, and chat, and delivering multilingual support to ensure a positive experience.

The role requires fluency in English and German, strong communication and analytical skills, and the ability to prioritize tasks in a hybrid office/remote setup.