Customer Service Representative

Confidential; Basingstoke; Hybrid; GBP 32,174,000 - 43,043,000; Full time

Benefits offered by this job

Hybrid working

Friendly team environment

Job summary

Adecco Group UK & Ireland is seeking a proactive Customer Care Representative in Basingstoke on a 6‑month basis, with hybrid working and a 35‑hour week. You will manage customer accounts across the UK, handle inquiries by phone and email, and support quotations, orders and service agreements.

The role requires strong communication, problem solving and organisational skills, with experience in customer-facing roles and proficiency in Word/Excel; SAP experience is a plus.

Qualifications

• Previous experience in a customer-facing role.
• Excellent communication and problem-solving skills.
• Strong organisational skills with attention to detail.
• Team-focused and flexible approach.
• Confident using Word and Excel.
• SAP experience would be advantageous but not essential.

Responsibilities

• Manage customer accounts and maintain accurate customer data.
• Process quotations, orders and service agreements.
• Handle customer enquiries via phone and email.
• Resolve delivery, technical and finance-related queries.
• Work closely with internal teams including Distribution, Planning, Finance and Sales Operations.
• Investigate and resolve customer complaints efficiently.
• Track deliveries and liaise with courier partners.
• Support operational meetings and shared mailbox management.
• Help achieve key service level and delivery targets.

Skills

Customer service

Communication skills

Organisational skills

MS Word & Excel

SAP experience

Tools

SAP

Job description

Customer Care Representative Basingstoke 15.00 per hour Hybrid Working

Are you passionate about delivering outstanding customer service and solving problems with confidence? We're looking for a proactive and organised Customer Care Representative to join a busy and supportive team in Basingstoke, on a 6-month basis, with possibility of permanent role. This is a fantastic opportunity to work for a global organisation, managing customer accounts across the UK and playing a key role in ensuring customers receive a first-class service every step of the way.

What's on offer?

• 15.00 per hour
• Hybrid working: 4 days office-based, 1 day working from home
• 35-hour working week
• Monday to Thursday: 09:00 - 17:00
• Early Finish Friday: 09:00 - 15:30
• Friendly and collaborative team environment

Key Responsibilities

• Manage customer accounts and maintain accurate customer data
• Process quotations, orders and service agreements
• Handle customer enquiries via phone and email
• Resolve delivery, technical and finance-related queries
• Work closely with internal teams including Distribution, Planning, Finance and Sales Operations
• Investigate and resolve customer complaints efficiently
• Track deliveries and liaise with courier partners
• Support operational meetings and shared mailbox management
• Help achieve key service level and delivery targets

What we're looking for

• Previous experience in a customer-facing or customer service role
• Excellent communication and problem-solving skills
• Strong organisational skills with great attention to detail
• A flexible and team-focused approach
• Confident using Microsoft Word and Excel
• SAP experience would be advantageous but is not essential

If you thrive in a fast-paced environment, enjoy building strong customer relationships and take pride in delivering exceptional service, we'd love to hear from you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.