Global Customer Care Specialist (Hybrid)

OMEGA, Inc.; Royston; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

HBK is seeking a Customer Care Agent for a 6-month fixed-term contract at our Royston site in the UK. The role follows a hybrid working model, with onboarding training onsite during the first months.

You will handle calls, provide pricing information, process orders and support cross-department collaboration across global locations. Fluency in English is required; additional German or French language skills are advantageous.

Qualifications

• Experience from a sales or service function where customer satisfaction has been paramount.
• Excellent communication skills in English.
• Additional language skills, particularly German and/or French, would be an advantage.
• Proficient in Microsoft Office (Excel, Word, Outlook); SalesForce CRM experience as well as Oracle or SAP is a plus.
• Strong team and interpersonal skills.
• Task-oriented, self-motivated and flexible.
• Driven by customer satisfaction.
• An energetic personality and the ability to multi-task and handle stressful situations.

Responsibilities

• Answering incoming calls and requests
• Supplying customers with information
• Informing customers of pricing
• Processing orders
• Following up on quotes
• Pro-active phone calls to promote our services and increase customer satisfaction
• Supporting and collaborating with other departments and worldwide locations to ensure deadlines are met
• Performing general administrative tasks and supporting operational efficiency
• Assisting with miscellaneous tasks as needed to support business objectives

Skills

Customer service

Excellent communication

English fluency

Microsoft Office

Salesforce CRM

German or French (advantage)

Tools

Salesforce CRM

Microsoft Excel

Outlook

Job description

HBK is seeking a Customer Care Agent for a 6-month fixed-term contract at our Royston site in the UK. The role follows a hybrid working model, with onboarding training onsite during the first months.

You will handle calls, provide pricing information, process orders and support cross-department collaboration across global locations. Fluency in English is required; additional German or French language skills are advantageous.