Hybrid Customer Care Specialist – Growth & Support

SNG (Sovereign Network Group); Basingstoke; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free tea and coffee

Subsidised café

Job summary

SNG (Sovereign Network Group) is hiring full-time Customer Service Advisors in Basingstoke. You will be the first point of contact for our customers, owning and resolving queries with empathy and strong problem-solving skills.

Initially based in our Basingstoke office for six months, with a view to hybrid working. The role offers a 37-hour week on a rotating schedule between 8:00 am and 6:00 pm, supporting a busy contact services team.

Qualifications

• Excellent customer service skills and ability to actively listen.
• Resilient when handling complex calls and tough situations.
• Good computer literacy with experience using multiple systems.
• Ability to turn problems into solutions and provide practical help.
• Empathy and a passion for helping people to resolve issues.
• Strong teamwork and communication across colleagues and departments.

Responsibilities

• Be the first point of contact for customer queries and own resolution.
• Work a 37-hour week on a rota between 8:00 and 18:00, Monday to Friday.
• Initially based in the Basingstoke office for six months, then hybrid working.

Skills

Customer service

Active listening

Empathy

Problem solving

Communication across teams

Computer literacy

Job description

SNG (Sovereign Network Group) is hiring full-time Customer Service Advisors in Basingstoke. You will be the first point of contact for our customers, owning and resolving queries with empathy and strong problem-solving skills.

Initially based in our Basingstoke office for six months, with a view to hybrid working. The role offers a 37-hour week on a rotating schedule between 8:00 am and 6:00 pm, supporting a busy contact services team.