Hybrid Customer Care Coordinator | 12% Bonus & 25 Days

Crest Recruitment; Northampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading residential developer is seeking a Customer Care Coordinator in Northampton. The role involves supporting customers, reporting to the Customer Care Manager, and addressing issues quickly. Ideal candidates will have experience in customer care, possess strong communication skills, and be proactive in problem-solving within a flexible environment. Competitive salary up to £30,000 with bonus schemes and excellent benefits.

Benefits

Company bonus schemes up to 12%

25 days holiday plus bank holidays

Company pension scheme

Private healthcare

Choice of flexible benefits

Choice of corporate benefits

Qualifications

• Previous Customer Care experience within a fast-paced environment.
• Experience within the housing or construction industry is desired but not essential.
• Understands the importance of quality standards and procedures.

Responsibilities

• Communicate with customers to address issues promptly.
• Record customer information accurately in the system.
• Coordinate appointments, labor, and parts for problem resolution.

Skills

Customer Care Champion

Excellent Communication Skills

Proactive Problem Solving

Calm Under Pressure

Flexibility in Approach

Competent in MS Word, Excel, and Outlook

Tools

COINS

Job description

A leading residential developer is seeking a Customer Care Coordinator in Northampton. The role involves supporting customers, reporting to the Customer Care Manager, and addressing issues quickly. Ideal candidates will have experience in customer care, possess strong communication skills, and be proactive in problem-solving within a flexible environment. Competitive salary up to £30,000 with bonus schemes and excellent benefits.