Hybrid Continuous Improvement Leader | Lean Six Sigma

Intact Insurance UK; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Annual discretionary bonus

Pension contributions (up to 11%)

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Health & wellbeing + virtual GP

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance UK is hiring for a role in Operational Excellence to lead continuous improvement across Commercial Lines, driving process optimisation and measurable performance through structured delivery and capability development.

You’ll manage a team of CI Business Partners, shape strategy, remove delivery barriers, and partner with stakeholders to translate insights into action. Hybrid role based in Manchester or Glasgow with a strong focus on delivery and results.

Qualifications

• Extensive experience in continuous improvement or process optimisation.
• Lean Six Sigma Black Belt is preferred.
• Ability to lead teams and coach others.
• Strong analytical and problem-solving skills with data-driven decision making.
• Experience working across matrixed, regulated organisations.

Responsibilities

• Owns the continuous improvement strategy and ensures alignment with priorities.
• Leads delivery of CI programmes and measures benefits.
• Oversees governance and tracking of CI initiatives.
• Leads and develops a team of CI Business Partners.
• Identifies performance issues and shapes sustainable improvements.
• Escalates and removes delivery barriers to maintain progress.

Skills

Continuous improvement

Lean

Process optimisation

Lean Six Sigma Black Belt (preferred)

Leadership & coaching

Analytical thinking

Regulated environments experience

Job description

Intact Insurance UK is hiring for a role in Operational Excellence to lead continuous improvement across Commercial Lines, driving process optimisation and measurable performance through structured delivery and capability development.

You’ll manage a team of CI Business Partners, shape strategy, remove delivery barriers, and partner with stakeholders to translate insights into action. Hybrid role based in Manchester or Glasgow with a strong focus on delivery and results.