Hybrid Continuous Improvement Leader - Insurance Ops

Intact Insurance (previously RSA); Manchester; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Pension up to 11%

Hybrid working

25 days leave

Job summary

Intact Insurance is seeking a senior leader to drive continuous improvement across Commercial Lines. You will own CI strategy, deliver programmes, govern methodology, and develop a team of CI Business Partners to achieve measurable benefits.

Hybrid role based in Manchester or Glasgow, working in a matrixed, regulated environment with a focus on performance, efficiency and process optimisation; strong leadership and analytics are essential.

Qualifications

• Solid experience in continuous improvement, Lean or process optimisation.
• Proven ability to deliver change and measurable benefits in complex environments.
• Leadership and coaching skills to develop teams and capability.
• Strong analytical and problem‑solving skills with action orientation.
• Experience working across matrixed, regulated organisations.

Responsibilities

• Own the continuous improvement strategy aligned to priorities and service outcomes.
• Lead delivery of CI programmes, prioritising activity for maximum impact.
• Oversee CI governance, methodology and benefit tracking with measurable outcomes.
• Lead and develop a team of CI Business Partners delivering high‑quality work.
• Identify and resolve performance issues and process inefficiencies.
• Act as escalation point to remove delivery barriers and ensure progress.

Skills

Continuous improvement

Lean

Leadership & coaching

Analytical thinking

Matrixed/regulatory experience

Job description

Intact Insurance is seeking a senior leader to drive continuous improvement across Commercial Lines. You will own CI strategy, deliver programmes, govern methodology, and develop a team of CI Business Partners to achieve measurable benefits.

Hybrid role based in Manchester or Glasgow, working in a matrixed, regulated environment with a focus on performance, efficiency and process optimisation; strong leadership and analytics are essential.