Continuous Improvement Leader — Hybrid & Impact

Intact Insurance

Glasgow

Hybrid

GBP 65,000 - 90,000

Full time

4 days ago
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Benefits offered by this job

Annual discretionary bonus
Pension contributions up to 11%
Hybrid working + flexible hours
25 days annual leave + bank holidays +
Career development and mentoring
Inclusive culture + employee networks
Share investment options

Job summary

Intact Insurance is seeking a senior Continuous Improvement Leader to drive transformation across Commercial Lines. You will lead a team of CI Business Partners, shaping sustainable improvements and prioritising high-impact initiatives.

The role demands strong Lean or CI experience, proven leadership, and the ability to deliver measurable benefits in a regulated, matrixed environment. Hybrid working with clear development opportunities is offered.

Qualifications

  • Proven track record delivering Lean or CI in complex environments.
  • Strong leadership and coaching of teams.
  • Ability to translate insights into action under regulatory contexts.

Responsibilities

  • Owns the continuous improvement strategy aligned to priorities and outcomes.
  • Leads delivery of CI programmes with prioritized impact.
  • Oversees CI governance, methodology and benefit tracking.
  • Leads and develops a team of CI Business Partners.
  • Identifies and resolves performance issues and process inefficiencies.
  • Escalates and removes delivery barriers to maintain progress.

Skills

Continuous improvement
Lean
Leadership & coaching
Analytical thinking
Problem solving
Matrixed organisations

Tools

CI governance tools

Job description

Intact Insurance is seeking a senior Continuous Improvement Leader to drive transformation across Commercial Lines. You will lead a team of CI Business Partners, shaping sustainable improvements and prioritising high-impact initiatives.

The role demands strong Lean or CI experience, proven leadership, and the ability to deliver measurable benefits in a regulated, matrixed environment. Hybrid working with clear development opportunities is offered.

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