Hybrid Continuous Improvement Leader: Transform & Scale

Intact Insurance

United Kingdom

Hybrid

GBP 70,000 - 95,000

Full time

7 days ago

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Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Career development and mentoring

Inclusive culture + networks

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Job summary

Intact Insurance, the new name for RSA in the UK and across Europe, is seeking a Senior Continuous Improvement/Operational Excellence role. Based hybrid in Manchester or Glasgow, you will lead CI across Commercial Lines, driving process optimisation, efficiency and high‑quality delivery.

You will develop teams, translate insights into action, and ensure measurable benefits within a regulated, matrixed environment.

Qualifications

Solid experience in continuous improvement, Lean or process optimisation.
Proven capability to deliver change and measurable benefits in complex environments.
Leadership and coaching skills, developing teams and capability.
Solid analytical and problem-solving skills, with ability to translate insight into action.
Experience working across matrixed, regulated organisations.

Responsibilities

Owns the continuous improvement strategy, ensuring alignment to business priorities and service outcomes.
Leads delivery of CI programmes, prioritising activity to maximise impact.
Oversees CI governance, methodology and benefit tracking, ensuring consistency and measurable outcomes.
Leads and develops a team of CI Business Partners, building capability and driving high‑quality delivery.
Identifies and resolves performance issues and process inefficiencies, shaping sustainable improvements.
Acts as escalation point to remove delivery barriers and ensure progress.