Continuous Improvement Leader – Lean & Process Excellence

RSA Security LLC; Glasgow; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Job summary

Intact Insurance is seeking a Continuous Improvement Manager to lead CI initiatives within Operational Excellence. You will drive process redesign, measure impact on service, efficiency and productivity, and embed changes in day-to-day operations.

You will collaborate with cross-functional teams, coach stakeholders, and push Lean Six Sigma methodologies to deliver measurable performance gains across assigned business areas. Hybrid role with flexible hours.

Qualifications

• Solid experience in continuous improvement, Lean or process optimisation.
• Lean Six Sigma qualified.
• Proven ability to deliver measurable improvements in operational performance.
• Effective stakeholder management and ability to drive change through influence.

Responsibilities

• Owns delivery of continuous improvement outcomes, including service performance, productivity and efficiency gains.
• Identifies, prioritises and delivers improvements, ensuring measurable impact against performance Metrics.
• Leads process redesign and optimisation, embedding changes into day-to-day operations.
• Drives resolution of performance issues, working with leaders to improve service delivery.
• Partners with operational teams to ensure improvements are sustained and embedded.
• Coaches stakeholders and teams to adopt CI practices and continuously improve performance.

Skills

Lean Six Sigma

Continuous improvement

Process optimisation

Problem-solving

Stakeholder management

Job description

Intact Insurance is seeking a Continuous Improvement Manager to lead CI initiatives within Operational Excellence. You will drive process redesign, measure impact on service, efficiency and productivity, and embed changes in day-to-day operations.

You will collaborate with cross-functional teams, coach stakeholders, and push Lean Six Sigma methodologies to deliver measurable performance gains across assigned business areas. Hybrid role with flexible hours.