Lean Six Sigma CI Lead – Hybrid & Growth

Intact Insurance; Glasgow; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual discretionary bonus

Hybrid working

Up to 11% pension contributions

25 days annual leave + bank holidays +

Job summary

Intact Insurance is seeking a Continuous Improvement professional to lead CI initiatives within Operational Excellence. You’ll drive service, efficiency and productivity improvements across assigned business areas, embedding changes into day-to-day operations.

The ideal candidate has Lean Six Sigma certification, strong problem-solving and stakeholder management skills, and a collaborative mindset to sustain improvements through leadership partnership.

Qualifications

• Solid experience in continuous improvement, Lean or process optimisation.
• Lean Six Sigma qualification with track record of measurable improvements.
• Strong problem-solving and analytical capability.
• Effective stakeholder management and change influence.

Responsibilities

• Owns delivery of continuous improvement outcomes, including service performance, productivity and efficiency gains.
• Identifies, prioritises and delivers improvements, ensuring measurable impact against performance Metrics.
• Leads process redesign and optimisation, embedding changes into day-to-day operations.
• Drives resolution of performance issues, working with leaders to improve service delivery.
• Partners with operational teams to ensure improvements are sustained and embedded.
• Coaches stakeholders and teams to adopt CI practices and continuously improve performance.

Skills

Continuous improvement

Lean Six Sigma

Data analysis

Stakeholder management

Job description

Intact Insurance is seeking a Continuous Improvement professional to lead CI initiatives within Operational Excellence. You’ll drive service, efficiency and productivity improvements across assigned business areas, embedding changes into day-to-day operations.

The ideal candidate has Lean Six Sigma certification, strong problem-solving and stakeholder management skills, and a collaborative mindset to sustain improvements through leadership partnership.