Hybrid Cloud Billing Analyst | Data-Driven & Flexible

Softcat; Marlow; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

Softcat is expanding its Cloud Billing team to support a growing consumption-based cloud business. As a Cloud Billing Analyst, you will manage billing processes for multi-vendor cloud services, analysing large data sets, and ensuring invoicing accuracy through collaboration across Sales, Accounts Payable, and Customer Support.

You will be the go-to person for account managers and customers, explaining billing information and resolving issues.

Qualifications

• Excellent stakeholder management skills.
• Proven experience in issue investigation and root cause analysis.
• Exceptional written and verbal communication skills.
• Strong attention to detail and excellent organisational abilities.
• Proactive approach with accountability for billing responsibilities.
• Strong numerical and data analysis skills, comfortable with large datasets.
• Proficiency in Microsoft Excel.
• Experience with ServiceNow, Oracle NetSuite, or similar systems (preferred).
• Enthusiasm for thriving in a fast-paced, growing technology business with evolving opportunities.

Responsibilities

• Analyse data from cloud and subscription vendors to support monthly billing cycles and inform operational decisions.
• Provide billing support to account managers and internal stakeholders via ServiceNow, including resolving issues and occasionally participating in customer calls.
• Collaborate with cross-functional teams such as Sales, Accounts Payable, and Account Collections to ensure seamless billing operations.
• Contribute to projects focused on improving and streamlining billing processes.

Skills

Stakeholder management

Root cause analysis

Written and verbal communication

Attention to detail

Data analysis

Excel

ServiceNow

Oracle NetSuite

Collaborative teamwork

Tools

ServiceNow

Oracle NetSuite

Job description

Softcat is expanding its Cloud Billing team to support a growing consumption-based cloud business. As a Cloud Billing Analyst, you will manage billing processes for multi-vendor cloud services, analysing large data sets, and ensuring invoicing accuracy through collaboration across Sales, Accounts Payable, and Customer Support.

You will be the go-to person for account managers and customers, explaining billing information and resolving issues.