Sales Data Domain Lead — Hybrid & Flexible Hours

Softcat; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Softcat is seeking a Sales Data Manager to establish and lead our Sales Data Domain, shaping how sales data is governed, trusted and used across the business.

This cross-functional role works with Data, Sales, Commercial and CRM teams to define a data roadmap and improve data quality, accessibility and reporting.

You will build governance, controls and partnerships with Sales Leadership and CRM stakeholders to ensure timely, accurate data for decision making.

Qualifications

• Experience in data management and data quality.
• Strong knowledge of CRM data, ideally within Microsoft Dynamics 365.
• Experience with metadata, data lineage.
• SQL and data tooling experience (Purview, Profisee, Power BI).
• Ability to translate business requirements into data solutions.
• Excellent analytical and communication skills.

Responsibilities

• Establishing and maintaining the Sales Data Domain, including its scope, key data assets, business rules and governance processes
• Working with the Data Management Lead and wider data leadership team to create a clear sales data roadmap aligned with business goals
• Identifying opportunities to improve sales data through initiatives including CRM transformation, Customer 360, Master Data Management and trusted reporting
• Creating and maintaining standards, policies and procedures for the ownership, handling and use of sales data
• Defining and monitoring data quality measures and driving activity to resolve underlying data issues
• Implementing controls that improve the completeness, accuracy, consistency and timeliness of sales data
• Supporting compliance with data governance, security and data protection requirements
• Collaborating with Data Visualisation, Business Intelligence and Data Engineering teams to improve data availability and usability [Sales Data...nager - JD | Word]
• Building strong relationships with Sales Leadership, Commercial teams, CRM stakeholders and other Data Domain Managers
• Acting as the main point of contact for sales data queries, issues and change requests
• Representing the Sales Data Domain within governance forums and working groups
• Partnering with Sales Operations, Commercial and CRM teams to understand business processes and data requirements within Customer Central, Microsoft Dynamics 365 and related platforms
• Assessing how organisational, process and system changes could affect sales data

Skills

CRM data governance

Data management

Data quality

SQL

Microsoft Dynamics 365

Stakeholder management

Analytical thinking

Cross-functional collaboration

Leadership

Problem solving

Tools

Microsoft Purview

Profisee

Power BI

Job description

Softcat is seeking a Sales Data Manager to establish and lead our Sales Data Domain, shaping how sales data is governed, trusted and used across the business.

This cross-functional role works with Data, Sales, Commercial and CRM teams to define a data roadmap and improve data quality, accessibility and reporting.

You will build governance, controls and partnerships with Sales Leadership and CRM stakeholders to ensure timely, accurate data for decision making.