Cloud Billing Team Leader

Marc Daniels; Maidenhead; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Development prospects

Collaborative environment

Job summary

Marc Daniels in Maidenhead seeks a Cloud Billing Team Leader to lead a high-performing billing team within a fast-paced cloud services environment. Reporting to the Billing Manager, you will own the delivery of cloud billing operations and ensure accuracy and timeliness across all cycles.

You will collaborate with Finance, Technology, Operations and Customer Services to improve billing accuracy, service quality and process efficiency as the business grows, while coaching staff and driving

Qualifications

• Experience in billing, finance or cloud services environments.
• Leadership experience managing a team.
• Strong stakeholder management and communication.
• Experience handling high-volume billing processes.
• Understanding governance, controls and service management.
• Strong Excel and data analysis skills.
• Proactive problem solving and continuous improvement mindset.

Responsibilities

• Lead the day-to-day delivery of cloud billing operations and recurring billing cycles.
• Manage team workloads and priorities to ensure accurate and timely billing outcomes.
• Coach, mentor and develop team members, supporting performance and career growth.
• Act as an escalation point for complex billing queries and operational issues.
• Monitor KPIs, service levels and team performance.
• Support governance, controls, reconciliations and audit requirements.
• Collaborate with stakeholders across multiple business functions to improve processes.
• Identify and implement opportunities for automation and operational improvement.
• Promote a positive, customer-focused and high-performing team culture.

Skills

Billing experience

Leadership experience

Stakeholder management

Excel & data analysis

Process improvement

Tools

Oracle NetSuite

Job description

Cloud Billing Team Leader

Maidenhead £45,000 - £45,000 Hybrid (3 days office / 2 days home) Permanent

A growing and highly successful technology business is looking to appoint a Cloud Billing Team Leader to join its Finance Operations function. This is an excellent opportunity for an experienced billing or finance professional with leadership experience to take ownership of a high-performing team within a fast-paced and evolving cloud services environment.

The Role

Reporting into the Billing Manager, you will lead a team responsible for the accurate and timely delivery of cloud billing services. You'll manage workloads, support team development, resolve operational challenges and drive continuous improvements across billing processes.

Working closely with teams across Finance, Technology, Operations and Customer Services, you'll play a key role in ensuring billing accuracy, service quality and process efficiency as the business continues to grow.

Key Responsibilities

• Lead the day-to-day delivery of cloud billing operations and recurring billing cycles
• Manage team workloads and priorities to ensure accurate and timely billing outcomes
• Coach, mentor and develop team members, supporting both performance and career growth
• Act as an escalation point for complex billing queries and operational issues
• Monitor KPIs, service levels and team performance
• Support governance, controls, reconciliations and audit requirements
• Collaborate with stakeholders across multiple business functions to improve processes
• Identify and implement opportunities for automation and operational improvement
• Promote a positive, customer-focused and high-performing team culture

Skills & Experience Required

• Experience within a billing, finance, technology, telecoms, cloud or managed services environment
• Previous experience leading, supervising or coordinating operational teams
• Strong stakeholder management and communication skills
• Experience managing high-volume processes and competing priorities
• Understanding of operational controls, governance and service management
• Strong Excel and data analysis skills
• Proactive approach with excellent problem-solving capabilities
• Passion for continuous improvement

Desirable Experience

• Cloud, subscription or usage-based billing experience
• Knowledge of Microsoft, AWS or Adobe billing environments
• Experience using Oracle NetSuite
• Exposure to Lean, Six Sigma or similar process improvement methodologies
• Experience supporting business change or transformation programmes

What's on Offer

• Salary of £45,000 - £50,000
• Hybrid working model (3 days office / 2 days remote)
• Flexible working hours
• Supportive and collaborative working environment
• Opportunity to join a growing technology-focused business with excellent development prospects

If you're an experienced billing professional with leadership experience and a passion for process improvement, we'd love to hear from you.