Cloud Billing Team Leader

Marc Daniels; Thatcham; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

Flexible hours

Development opportunities

Collaborative environment

Salary £45k-£50k

Job summary

Maidenhead is hosting a Cloud Billing Team Leader role within a growing technology business. The role collaborates with Finance, Technology and Customer Services to ensure accurate cloud billing and strong service levels, while guiding a high-performing team through workloads and governance.

Hybrid working model applies (3 days in-office, 2 days remote) with a salary band of £45,000-£50,000 and clear development prospects in a fast-paced cloud services environment.

Qualifications

• Experience leading operational billing/finance teams.
• Strong stakeholder management and communication skills.
• Experience handling high-volume billing processes and priorities.
• Proficient in Excel and data analysis.
• Understanding of governance, controls and service management.

Responsibilities

• Lead day-to-day cloud billing operations and recurring billing cycles.
• Manage team workloads and priorities to ensure accurate and timely billing outcomes.
• Coach, mentor and develop team members for performance and growth.
• Act as an escalation point for complex billing queries and operational issues.
• Monitor KPIs, service levels and team performance.
• Support governance, controls, reconciliations and audit requirements.
• Collaborate with stakeholders across Finance, Technology, Operations and Customer Services to improve processes.
• Identify and implement opportunities for automation and operational improvement.
• Promote a positive, customer-focused, high-performing team culture.

Skills

Leadership

Stakeholder management

Excel

Data analysis

Problem solving

Continuous improvement

Tools

Oracle NetSuite

Job description

Cloud Billing Team Leader

Maidenhead | £45,000 - £50,000 | Hybrid (3 days office / 2 days home) | Permanent

A growing and highly successful technology business is looking to appoint a Cloud Billing Team Leader to join its Finance Operations function. This is an excellent opportunity for an experienced billing or finance professional with leadership experience to take ownership of a high-performing team within a fast-paced and evolving cloud services environment.

The Role

Reporting into the Billing Manager, you will lead a team responsible for the accurate and timely delivery of cloud billing services. You'll manage workloads, support team development, resolve operational challenges and drive continuous improvements across billing processes.

Working closely with teams across Finance, Technology, Operations and Customer Services, you'll play a key role in ensuring billing accuracy, service quality and process efficiency as the business continues to grow.

Key Responsibilities

• Lead the day-to-day delivery of cloud billing operations and recurring billing cycles
• Manage team workloads and priorities to ensure accurate and timely billing outcomes
• Coach, mentor and develop team members, supporting both performance and career growth
• Act as an escalation point for complex billing queries and operational issues
• Monitor KPIs, service levels and team performance
• Support governance, controls, reconciliations and audit requirements
• Collaborate with stakeholders across multiple business functions to improve processes
• Identify and implement opportunities for automation and operational improvement
• Promote a positive, customer-focused and high-performing team culture

Skills & Experience Required

• Experience within a billing, finance, technology, telecoms, cloud or managed services environment
• Previous experience leading, supervising or coordinating operational teams
• Strong stakeholder management and communication skills
• Experience managing high-volume processes and competing priorities
• Understanding of operational controls, governance and service management
• Strong Excel and data analysis skills
• Proactive approach with excellent problem-solving capabilities
• Passion for continuous improvement

Desirable Experience

• Cloud, subscription or usage-based billing experience
• Knowledge of Microsoft, AWS or Adobe billing environments
• Experience using Oracle NetSuite
• Exposure to Lean, Six Sigma or similar process improvement methodologies
• Experience supporting business change or transformation programmes

What's on Offer

• Salary of £45,000 - £50,000
• Hybrid working model (3 days office / 2 days remote)
• Flexible working hours
• Supportive and collaborative working environment
• Opportunity to join a growing technology-focused business with excellent development prospects