Cloud Billing Analyst

Softcat; Marlow; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

Softcat is expanding its Cloud Billing team to support a growing consumption-based cloud business. As a Cloud Billing Analyst, you will manage billing processes for multi-vendor cloud services, analysing large data sets, and ensuring invoicing accuracy through collaboration across Sales, Accounts Payable, and Customer Support.

You will be the go-to person for account managers and customers, explaining billing information and resolving issues.

Qualifications

• Excellent stakeholder management skills.
• Proven experience in issue investigation and root cause analysis.
• Exceptional written and verbal communication skills.
• Strong attention to detail and excellent organisational abilities.
• Proactive approach with accountability for billing responsibilities.
• Strong numerical and data analysis skills, comfortable with large datasets.
• Proficiency in Microsoft Excel.
• Experience with ServiceNow, Oracle NetSuite, or similar systems (preferred).
• Enthusiasm for thriving in a fast-paced, growing technology business with evolving opportunities.

Responsibilities

• Analyse data from cloud and subscription vendors to support monthly billing cycles and inform operational decisions.
• Provide billing support to account managers and internal stakeholders via ServiceNow, including resolving issues and occasionally participating in customer calls.
• Collaborate with cross-functional teams such as Sales, Accounts Payable, and Account Collections to ensure seamless billing operations.
• Contribute to projects focused on improving and streamlining billing processes.

Skills

Stakeholder management

Root cause analysis

Written and verbal communication

Attention to detail

Data analysis

Excel

ServiceNow

Oracle NetSuite

Collaborative teamwork

Tools

ServiceNow

Oracle NetSuite

Job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Cloud Billing Team

The Cloud Billing team is expanding in response to the growing shift towards consumption-based models for cloud software and services, where customer billing is generated monthly based on actual usage. As part of the wider Finance function, the team plays a critical role in producing accurate and timely invoices for our rapidly growing Cloud & Consumption business.

Success. The Softcat Way.

At Softcat we want to support you at every stage of your career. Whether that means stepping up into a more senior role, taking on more responsibilities in your current role or broadening your skills and experiences in a different department, we encourage all our employees to develop and grow with us.

Your Role

As a Cloud Billing Analyst, you will play a key role in managing the billing processes for our multi-vendor cloud and consumption services. You'll work with large volumes of data, gain a deep understanding of a wide range of vendor products, and ensure billing accuracy through detailed analysis and collaboration across teams.

In this role, you'll also be the go-to person for sales teams and customers, helping them navigate and understand their billing information. No two days are the same—you'll balance day-to-day billing operations, data analysis, and customer support, making a real impact on both our team and our customers.

At Softcat, we value people who are curious, proactive, and eager to learn. If you enjoy solving problems, working with data, and helping others succeed, this role is for you.

What You'll Be Doing

• Analyse data from cloud and subscription vendors to support monthly billing cycles and inform operational decisions.
• Provide billing support to account managers and internal stakeholders via ServiceNow, including resolving issues and occasionally participating in customer calls.
• Collaborate with cross-functional teams such as Sales, Accounts Payable, and Account Collections to ensure seamless billing operations.
• Contribute to projects focused on improving and streamlining billing processes.

What We Need From You

• Excellent stakeholder management skills.
• Proven experience in issue investigation and root cause analysis.
• Exceptional written and verbal communication skills.
• Strong attention to detail and excellent organisational abilities.
• Proactive approach with accountability for billing responsibilities.
• Strong numerical and data analysis skills, comfortable working with large datasets.
• Proficiency in Microsoft Excel.
• Experience with ServiceNow, Oracle NetSuite, or similar systems (preferred).
• Enthusiasm for thriving in a fast-paced, growing technology business with evolving opportunities.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working - 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.