Cloud Billing Team Lead - Hybrid + Flexible Hours

Softcat; Marlow; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working (3 days in office, 2 at

Flexible hours

School pick-up flexibility

Job summary

Softcat is seeking a Cloud Billing Team Leader to drive the delivery of cloud billing operations. You will lead a team of Cloud Billing Analysts, manage workloads and KPIs, and partner with Finance, Technology and Sales to ensure accurate, scalable billing for customers.

You’ll coach and develop your team, handle escalations, and drive continuous improvement across billing processes, controls and governance in a hybrid working environment.

Qualifications

• Experience in complex billing, finance, technology, cloud or managed services.
• Experience leading, coaching or coordinating operational teams.
• Strong stakeholder management and communication skills.
• Experience managing high-volume operational processes and competing priorities.
• Solid understanding of operational controls, governance and service management.
• Strong Microsoft Excel skills and ability to work with complex data.
• Proactive mindset with a passion for problem solving and continuous improvement.

Responsibilities

• Leading the day-to-day delivery of cloud billing operations and supporting recurring billing cycles.
• Managing team workloads and priorities to ensure accurate and timely billing outcomes.
• Coaching, developing and motivating Cloud Billing Analysts to achieve their potential.
• Acting as an escalation point for complex billing and customer issues.
• Monitoring team performance, capacity and service quality through KPIs and operational reporting.
• Supporting governance, controls, reconciliations and audit requirements.
• Working with stakeholders across the business to improve processes and resolve operational challenges.
• Identifying opportunities for automation, standardisation and continuous improvement.
• Helping to build a high-performing, customer-focused team culture.

Skills

Stakeholder management

Excel skills

Problem solving

Team leadership

Communication skills

High-volume processes

Job description

Softcat is seeking a Cloud Billing Team Leader to drive the delivery of cloud billing operations. You will lead a team of Cloud Billing Analysts, manage workloads and KPIs, and partner with Finance, Technology and Sales to ensure accurate, scalable billing for customers.

You’ll coach and develop your team, handle escalations, and drive continuous improvement across billing processes, controls and governance in a hybrid working environment.