Hybrid Client Visit & Admin Coordinator

Confidential; Coventry; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

28 days holiday

Birthday voucher

Private pension

Annual salary review

Profit-related bonus

Job summary

Confidential is seeking a Customer Service Administrator in Coventry to support field operations with proactive scheduling, liaising with clients and agents, and maintaining accurate visit records.

You will manage visit plans, prepare packs, handle enquiries, and update systems to reflect progress, ensuring SLAs are met. The role offers a structured training period, potential hybrid working after training, and a comprehensive benefits package.

Qualifications

• Proven experience in customer service.
• Excellent communication and organisational skills.
• Experience with administrative tasks and scheduling.

Responsibilities

• Allocating and planning visits in line with client SLAs and company processes.
• Organising and printing letter packs and despatching materials.
• Pro-active and reactive calls and emails to arrange site visits.
• Updating the system to reflect planned visits and account status.
• Liaising with clients to resolve and complete accounts.
• Highlighting vulnerabilities and safety concerns found during visits.

Skills

Customer service

Job description

Confidential is seeking a Customer Service Administrator in Coventry to support field operations with proactive scheduling, liaising with clients and agents, and maintaining accurate visit records.

You will manage visit plans, prepare packs, handle enquiries, and update systems to reflect progress, ensuring SLAs are met. The role offers a structured training period, potential hybrid working after training, and a comprehensive benefits package.