Hybrid Customer Service & Admin Coordinator

Ernest Gordon Recruitment Limited; North East; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Progression

Company benefits

Job summary

Ernest Gordon Recruitment Limited in Durham is seeking a Customer Service Admin on a hybrid pattern. You will split 3 days in the office and 2 days from home after probation, handling customer enquiries by phone and updating records. Immerse in back-office and customer-facing tasks, liaising with stakeholders and managing queries and complaints.

There are opportunities to visit customer sites as needed. This role suits someone with a background in customer service or administration, looking for

Qualifications

• Background in Customer Service/Administration.
• Experience with back-office and customer-facing tasks.
• Able to work in a hybrid office/home setting after probation.

Responsibilities

• Handle and log customer enquiries by phone.
• Update records and input data accurately.
• Liaise with stakeholders and resolve queries/ complaints.
• May visit customer sites as part of duties.

Skills

Customer service

Administration

Hybrid work

Job description

Ernest Gordon Recruitment Limited in Durham is seeking a Customer Service Admin on a hybrid pattern. You will split 3 days in the office and 2 days from home after probation, handling customer enquiries by phone and updating records. Immerse in back-office and customer-facing tasks, liaising with stakeholders and managing queries and complaints.

There are opportunities to visit customer sites as needed. This role suits someone with a background in customer service or administration, looking for