Hybrid Service Operations Coordinator

Confidential; Caerphilly; Hybrid; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Competitive salary

Career development

Zusammenfassung

Confidential in Caerphilly is seeking a Service Administrator to support a busy service team in Wales. The role focuses on administration, scheduling and customer coordination within a fast-paced environment.

You will coordinate contract diaries, act as the main contact for customer enquiries, and support engineers with scheduling, parts and documentation. Hybrid working and a competitive salary are offered to the right candidate.

Qualifikationen

• Experience in administrative, customer service or coordination roles.
• Strong organisational skills with attention to detail and record-keeping.
• Professional communication over phone and email.

Aufgaben

• Coordinate and maintain the contract diary to schedule service and maintenance activities.
• Serve as a key contact for customer enquiries and escalate complex issues as needed.
• Support engineers with job scheduling, job information, parts and materials.
• Maintain accurate service records and documentation, including KPI records and SharePoint files.
• Assist with parts ordering and general administration to support the service team.

Kenntnisse

Organised

Customer-focused

Communication

Attention to detail

Tools

SharePoint

CRM

Microsoft Word

Excel

Jobbeschreibung

Confidential in Caerphilly is seeking a Service Administrator to support a busy service team in Wales. The role focuses on administration, scheduling and customer coordination within a fast-paced environment.

You will coordinate contract diaries, act as the main contact for customer enquiries, and support engineers with scheduling, parts and documentation. Hybrid working and a competitive salary are offered to the right candidate.