Hybrid Business Banking Advisor: Customer Impact

Adecco (Portugal); Northampton; Hybride; GBP 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Résumé du poste

A Business Banking Advisor sought in Northampton will work on a hybrid basis with a 12-month contract and potential for permanency. The role involves engaging customers, resolving queries, and promoting digital banking solutions to support business objectives.

Full training will be provided; the position requires strong customer service, organisational, and communication skills, along with a team-oriented mindset and policy awareness.

Qualifications

• Customer service experience demonstrating commitment to going the extra mile.
• Strong organisational skills and attention to detail for admin tasks.
• Excellent verbal and written communication skills.
• Ability to work collaboratively within a team to enhance customer experience.
• Ability to understand and adhere to policies and procedures for safety.

Responsabilités

• Customer Engagement: act as first contact for customers and deliver a professional experience.
• Ownership of Queries: take ownership and resolve queries efficiently.
• Understanding Customer Needs: engage to understand needs and present tailored products/services.
• Support Business Objectives: promote digital services and solutions.
• Data Quality Maintenance: maintain high data accuracy and FCA regulatory compliance.

Connaissances

Customer service

Organisational skills

Communication

Team player

Policy awareness

Description du poste

A Business Banking Advisor sought in Northampton will work on a hybrid basis with a 12-month contract and potential for permanency. The role involves engaging customers, resolving queries, and promoting digital banking solutions to support business objectives.

Full training will be provided; the position requires strong customer service, organisational, and communication skills, along with a team-oriented mindset and policy awareness.