Hybrid Banking Customer Service Advisor

Tamfol; Motherwell; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Free parking

Lunch on us

On-site nursery

25 days holiday

Job summary

HSBC is hiring a Customer Service Advisor in the UK to assist customers with banking queries and deliver outstanding service. The role offers a 35-hour week, hybrid working, and a comprehensive 15-week training Academy to get you up to speed.

No prior banking experience is required as full training is provided, focusing on active listening, clear communication, and problem solving to build strong customer relationships.

Qualifications

• Active listening to accurately understand customer concerns.
• Clear and helpful communication with customers to explain solutions.
• Customer-centric mindset to build long-lasting relationships.

Responsibilities

• Provide exceptional customer service to HSBC customers.
• Listen to customer needs, resolve queries, and escalate when necessary.
• Maintain compliant handling of information and follow HSBC processes.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

HSBC is hiring a Customer Service Advisor in the UK to assist customers with banking queries and deliver outstanding service. The role offers a 35-hour week, hybrid working, and a comprehensive 15-week training Academy to get you up to speed.

No prior banking experience is required as full training is provided, focusing on active listening, clear communication, and problem solving to build strong customer relationships.