Hybrid Banking Customer Advisor | Flexible Hours & Growth

HSBC Holdings plc; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site gym

Lunch on us

25 days' holiday plus bank holidays

Employee discounts

Pension/healthcare schemes

Hybrid working

Job summary

HSBC Holdings plc is seeking a Customer Service Advisor in Birmingham to deliver exceptional support to customers in a hybrid office/home environment. The role starts at £25,000 for a 35-hour week, with two £750 increments within the first year, subject to eligibility and competency milestones.

Training spans 15 weeks with face-to-face academy sessions, and shifts can include varied patterns. The successful candidate will be customer-focused, with strong listening and communication skills, and a

Qualifications

• Active listening to understand customer concerns and capture details.
• Clear, concise explanations and questions to resolve issues.
• Customer-centric approach to ensure positive experiences.
• Empathy and support tailored to each customer’s needs.
• Maintain composure and focus under a demanding workload.
• Take ownership and resolve queries following policy.
• Follow procedures and escalate when necessary.
• Navigate digital tools confidently to assist customers.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

HSBC Holdings plc is seeking a Customer Service Advisor in Birmingham to deliver exceptional support to customers in a hybrid office/home environment. The role starts at £25,000 for a 35-hour week, with two £750 increments within the first year, subject to eligibility and competency milestones.

Training spans 15 weeks with face-to-face academy sessions, and shifts can include varied patterns. The successful candidate will be customer-focused, with strong listening and communication skills, and a