Hybrid Customer Service Consultant – Small Biz Insurance

Travelers Companies, Inc.; Northampton; Híbrido; GBP 27.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Hybrid work model

Private medical insurance

Descripción de la vacante

Simply Business in Northampton is seeking a Customer Service Consultant who takes pride in helping small business owners. You will support UK policies and payments, handling queries with ownership and a human touch rather than scripted responses.

This is a hybrid role: eight days per month at the Northampton hub, with equipment provided for home working and a reliable broadband connection (20 Mbps+). Hours are Monday to Friday, 9:00–17:30, plus one Saturday in three from 9:00–14:00 after the

Formación

• Background in a contact centre environment with a focus on quality work.
• Strong computer skills and ability to switch between tasks and channels.
• Customer-focused with ability to resolve complaints at first contact.

Responsabilidades

• Omnichannel support across email, calls and live chat.
• Handle payment, renewal, and sales queries; aim for first-touch resolution.
• Navigate payment queries (Premium Credit, Direct Debit) to retain business.
• Communicate professionally while adhering to FCA Regulations and Data Protection.

Conocimientos

Peak Experience

Agility & Tech Literacy

Complaint Resolution

Zendesk

Herramientas

Zendesk

Descripción del empleo

Simply Business in Northampton is seeking a Customer Service Consultant who takes pride in helping small business owners. You will support UK policies and payments, handling queries with ownership and a human touch rather than scripted responses.

This is a hybrid role: eight days per month at the Northampton hub, with equipment provided for home working and a reliable broadband connection (20 Mbps+). Hours are Monday to Friday, 9:00–17:30, plus one Saturday in three from 9:00–14:00 after the